Canada Stream TV – Privacy Policy

1. Introduction

Canada Stream TV (“Canada Stream TV,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who access our website, client portal, and services. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information through our WordPress website, WHMCS client portal, and related services, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy. Use of the Service is also subject to our Terms of Service, which include important disclaimers and limitations of liability. Refunds are governed strictly by our Refund Policy.

2. Information We Collect

We collect personal information only as necessary to provide and administer our services.

a) WordPress Website

When interacting with WordPress forms, newsletter signups, or order pages, we may collect:

  • name and email address;
  • IP address and browser information;
  • form submission data and timestamps;
  • cookies or similar tracking technologies for website functionality and analytics.

b) WHMCS Client Portal

When you manage your account or place orders via WHMCS, we may collect:

  • name, billing address, email, and account credentials;
  • subscription and order history;
  • support ticket communications;
  • payment status and transaction identifiers.

c) Payment Information

Payments may be made via credit card, Interac e-Transfer, or cryptocurrency. Canada Stream TV does not store full credit card numbers or private cryptocurrency keys. Payment information is processed by third-party providers and recorded only to the extent necessary for billing, accounting, and fraud prevention. Refunds are processed in accordance with our Refund Policy.

d) Technical and Usage Data

  • IP address and approximate location (city/province level);
  • device type, operating system, and application version;
  • login activity, usage logs, and service access metadata.

3. Affiliates and Resellers

If you participate in our Affiliate or Reseller programs, additional personal information may be collected and processed, including:

  • full name, email address, and billing information;
  • account credentials for affiliate/reseller dashboards;
  • commission or payout details;
  • tracking data related to referred sales or subscriptions.

How We Use Affiliate/Reseller Data

We use this information to:

  • manage affiliate or reseller accounts;
  • calculate and process commissions or payouts;
  • provide program support and communications;
  • detect and prevent fraud or misuse of the program; and
  • comply with applicable tax, accounting, or legal obligations.

Disclosure to Third Parties

Affiliate and reseller information may be shared with:

  • third-party payment processors for commission payouts;
  • service providers assisting with tracking or program management, subject to confidentiality obligations;
  • authorities if required by law or to prevent fraud.

Participation in our Affiliate or Reseller programs constitutes consent to this collection, use, and disclosure of information.

4. How We Use Personal Information

We use personal information to:

  • create, manage, and maintain customer accounts;
  • process subscriptions, orders, and payments in accordance with our Terms of Service;
  • provide customer support through WordPress forms or WHMCS tickets;
  • detect and prevent fraud or unauthorized access;
  • improve website and service performance, security, and functionality; and
  • comply with legal, regulatory, or accounting obligations.

We do not sell or trade personal information to third parties.

5. Cookies and Tracking Technologies

Our WordPress website uses cookies and similar technologies to:

  • enable essential site functionality;
  • remember user preferences;
  • analyze website usage.

You may disable cookies in your browser, but some features or access to services may be limited as a result.

6. Disclosure of Personal Information

We may disclose personal information in limited circumstances, including:

  • to third-party service providers assisting with hosting, WHMCS operation, payment processing, or customer support, subject to confidentiality obligations;
  • where required by law, regulation, or legal process;
  • to protect the rights, property, or safety of Canada Stream TV, our users, or others; or
  • in connection with a merger, acquisition, or sale of assets, provided privacy safeguards are maintained.

Affiliate and reseller information may also be shared as described in Section 3.

7. Data Storage and International Processing

Personal information may be stored or processed within Canada or other jurisdictions through third-party providers used by WordPress or WHMCS. Where information is processed outside Canada, reasonable safeguards are implemented to protect it in accordance with this Privacy Policy.

8. Data Retention

Personal information is retained only for as long as necessary to:

  • fulfill the purposes for which it was collected;
  • maintain accurate business and financial records; and
  • comply with legal, regulatory, or contractual obligations, including obligations under our Refund Policy.

When no longer required, information is securely deleted or anonymized.

9. Security Safeguards

Canada Stream TV implements reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • secure WHMCS client and affiliate authentication;
  • restricted administrative access;
  • encryption and access controls for sensitive information.

Absolute security cannot be guaranteed, and users acknowledge that access to the Service is at their own risk as described in our Terms of Service.

10. Access, Correction, and Withdrawal of Consent

You may request access to or correction of your personal information by contacting us. You may also withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions, including those in our Terms of Service, Refund Policy, and affiliate/reseller agreements. Withdrawal of consent may limit your ability to use our services or participate in affiliate/reseller programs.

Identity verification may be required before requests are fulfilled.

11. Third-Party Services and Links

The Service may contain links to third-party websites, applications, or services. Canada Stream TV is not responsible for the privacy practices or content of such third parties. Users should review the privacy policies of external services before use.

12. Changes to This Privacy Policy

Canada Stream TV reserves the right to modify this Privacy Policy at any time. Changes will take effect when posted on our website. Continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy. Updated policies will remain consistent with our Terms of Service, Refund Policy, and affiliate/reseller agreements.

13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, including affiliate/reseller accounts or refund inquiries, please contact us via our Contact Form.